HEALTHCARE EXPERIENCE

• Oregon Health and Science University - Portland, OR - Ambulatory Clinical Informatics Specialist - Jun 2019-Present
• Primary role is to find efficient solutions for clinical workflows in the electronic medical record (Epic) while ensuring compliance with institutional standards and regulations. Strong customer service to manage expectations and translate end-user needs into build requirements, delegating tasks, leading and participating in cross-functional team meetings, and providing and accepting feedback are necessary skills for success in this position.
• Providence Health and Services – Portland, OR – Regional Lab Quality Coordinator – June 2016-Present
• Primary role was to monitor compliance with regulations and accreditation standards, lead lab facility audits and inspections and summarize findings, and respond to standards interpretation requests.
• St. Joseph Hospital – Eureka, CA – Lab Quality & Point-of-Care Coordinator and Transfusion Safety Officer – July 2015-June 2016
• Primary roles were to manage the point-of-care testing program, the quality control and assurance program, and serve as transfusion safety officer.
• Henry Ford Hospital – Detroit, MI – Molecular Pathology Technologist – June 2011-June 2015
• Primary role was to perform genomic testing, write policies and procedures, and develop a lab formulary.
• Truman Medical Center – Kansas City, MO – Medical Technologist– November 2009-May 2011 
• Primary role was to perform laboratory testing in hematology, chemistry, microbiology, and immunology.

MANAGEMENT SKILLS

• Leadership: mentor new colleagues on team processes, request changes to processes or update existing tip sheets if workflows have changed or are unclear, proactively manage customer expectations and take advantage of opportunities to learn something new.
• Collaboration: divide work quickly with colleagues who do department build using a Teams chat, brainstorm ideas with colleagues while troubleshooting tickets and figuring out workflows, build relationships with customers to gain an understanding of what they need from a change, and maintain relationships with other teams to facilitate smooth implementations and gain a holistic view of projects and functionality.
• Process Improvement: trained in Lean (Henry Ford Production System), High Reliability Organization (HRO) principles, Daily Management (Danaher), Patient Blood Management (Mediware), and change management tools including stakeholder analysis and project facilitation.
• Communication: teaching caregivers Epic functionality and performing remote process demonstrations, teaching Lean and informatics concepts, organizing meetings, preparing presentations, developing training materials and internal publications, writing policies/procedures & SBARs, and reporting information to staff, physicians and administrators.
• Project Management: skills include data gathering and organization, setting deadlines, working in teams, and reporting progress. Experience in developing and implementing projects including Epic build for a new clinic building, non-conformance management systems, quality management plans, Lean process improvements and cloud-based software implementation.
• Regulation: experienced in developing and performing internal laboratory audits, maintaining compliance with ISO, CAP and Joint Commission standards and maintenance of laboratory proficiency testing programs. Also familiar with gathering and organizing reference materials for review of current literature and guidelines.
• Software Experience: familiar with Epic, Jira, Smartsheet, Visio, Webex, Microsoft Office, Microsoft Teams & SharePoint, PolicyStat, MasterControl, iCheckIn, and MediaLab.

LEADERSHIP ACTIVITIES

• Oregon Health & Science University:
• Informatics Lead - Ophthalmology Epic User Group (Sep 2020-Present) | Department Build Workgroup (Jan 2022-Present) | Telehealth Workgroup (Sep 2020-Sep 2021)
• Providence Health and Services:
• Regional Blood Utilization Committee – Member – June 2017-March 2018
• Providence Office Park Campus Mission & Diversity Committee – Member – July 2017-January 2018
• St. Joseph Hospital:
• Transfusion Safety Committee - Transfusion Safety Officer – July 2015-June 2016
• Henry Ford Health System:
• Clinical Evaluation and Technical Assessment Committee – Technical Lead – November 2013-June 2015
• Medical Laboratory Formulary Committee – Technical Lead – June 2014-June 2015
• Laboratory Utilization Taskforce – Project Manager – March 2015-June 2015

PUBLICATIONS

• H. Hohendorf et al. (2013). Implementation of value stream mapping (VSM) to study RNA-based testing workflow and collect performance metrics in the molecular pathology laboratory [Abstract]. Journal of Molecular Diagnostics, 15(6), 900-901.
• H. Hohendorf et al. (2014). Initial Experience with a Laboratory Utilization Program [Abstract] (ASCP) 2014 National Conference Abstract and Poster Competition

HONORS

• Member of the Upsilon Phi Delta Honor Society.
• Contributor to “Outstanding Clinical Achievement Award” project in 2014 Henry Ford Physician Network “Choosing Wisely” project competition.
• 2013 Association for Molecular Pathology (AMP) Technologist Poster Award.

COMMUNITY INVOLVEMENT

• Judge: Future Business Leaders of America-OR Regionals-2022; State-2021, 2023
• Judge: DECA - OR Conference - 2018, 2019, 2021, 2022, 2023; KS Conference - 2022
• Participant: Social Equity and Educational Development (SEED) Grant Selection Committee - City of Portland: Office of Community and Civic Life - April-June 2022
• Assistant Coach: Special Olympics of Oregon – Washington and Multnomah Counties: Bocce and Aquatics – 2017 Seasons
• Laboratory Career Ambassador: Providence Health and Services – Community Outreach: Portland, OR: Career Days, School Visits: February 2017-Present
• Road Marshal: Detroit, MI: Tour de Ford- Bicycling Fundraiser for Tom Groth Medical Needs Fund: September 2012, 2013, 2014
• Event Organizer: Extra Life – Children’s Miracle Network Hospital 24-Hour Board Game Fundraiser: Pinckney, MI: October 2014
• After-School Program Volunteer: Kansas City Urban Youth Center – Rosedale Ridge Site: Kansas City, KS: October 2010-May 2011